Acqueon to Join Five9 via Acquisition
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As Acqueon embarks on this exciting new chapter joining Five9, I want to take a moment to reflect on our journey and share my perspective on what lies ahead. Our journey began in 2018 when we were incubated and then spun out of a services business in 2019, as a provider of software for Cisco’s
An Outbound IVR (Interactive Voice Response) lets businesses reach out, inform, and engage customers using prerecorded voice messages. It is an automated, yet interactive, system that allows customers to be guided through a menu, check relevant information, and navigate various options. Dialing through the contacts of a database, it can perform predefined tasks as soon as a call goes live. An Outbound IVR helps build customer
In the world of revenue-oriented contact centers, where outbound calls connect businesses with customers, a hidden layer of complexity lies beneath the surface – outbound compliance. It’s the intricate web of regulations governing how and when you can reach out to individuals, ensuring ethical communication and protecting consumer rights. Understanding and adhering to these regulations
Customer service is a critical touchpoint in the customer journey. In fact, over 50 percent of customers will switch to a competitor after a single unsatisfactory customer experience. Modern customer service is no longer just about resolving issues and answering inquiries. In recent years, it’s evolved into a strategic tool that can significantly impact a
Running a successful contact center requires a delicate balance of efficiency, effectiveness, and productivity. The key to achieving this balance lies in ensuring that your contact center agents are equipped with the right tools, skills, and support to excel in their roles. As a contact center manager or supervisor, it’s essential to regularly assess and
CUSTOMER SUCCESS Founded in California in 1955, this not-for-profit regional health care provider operates four acute care hospitals, three specialty hospitals, three affiliated medical groups, and a health plan. This provider offers medical services in primary care, heart care, cancer, orthopedics, stroke/neurology, and many other areas. Fast Facts: Challenges Driving Change Delivering care to nearly
CUSTOMER SUCCESS Founded in New York in 1916, this trusted health care provider is a non-profit organization that delivers reproductive health care, sex education, and information to millions of teens, parents, and educators worldwide. This organization also specializes in advocacy, communications, and protects the health and safety of women everywhere. Fast Facts: 2.4M Patients 600+
CUSTOMER SUCCESS Based out of North Carolina, this bank, while originally formed from the historic merger of two banks, is now one of the top ten biggest commercial banks in the country. With over 275 years of combined experience and now serving approximately 12 million households across the nation, this bank truly does it all.
CUSTOMER SUCCESS First founded in 1903 as a community bank, this retail banking institution has a long history of supporting small businesses and local residents through personal and business banking solutions. Offering everything from checking, savings, loans, mortgages, and trust/wealth management services, this bank prides itself on delivering truly exceptional service to its customers. Over
CUSTOMER SUCCESS For over a century, this insurance and financial services company has been committed to listening to its customers and supporting them through big life changes and transitions by providing insurance and an array of financial products. Serving individuals, businesses, and groups across the United States, this company is a Fortune 300 organization. Fast