Acqueon + Five9: Transforming the Future of CX & Customer Engagement Revenue Outcomes

Seamless integrations with Five9's Intelligent CX Platform to provide advanced outbound campaign management, compliance & Epic EHR connectivity

Acqueon & Five9 Solution Highlights

Two native integrations for Five9. Endless value for enterprises focused on maximizing Contact Center ROI & CX.


Five9 Accredited ISV Partner

Find Acqueon's fully accredited advanced Campaign Manager and Epic EHR Connector integrations in Five9's CX Marketplace


Acqueon Campaign Manager for Five9 Dialer

Adding Acqueon to Five9's dialer give customers a proven, Compliance-first way to address advanced & omnichannel outbound


Acqueon Epic Connector for Agents & IVA

Acqueon gives agents & IVAs fast access to complete patient data and Epic workflows: Scheduling, Pharmacy, Referrals & Triage


Add Advanced List & Campaign Management with Built-in Compliance to Five9's Dialer

  • Quickly upload data from multiple sources, applications, and files into a ready-to-use customer data model
  • Data onboarding includes duplicate record resolution, data aggregation, and scrubbing
  • Enrich customer information with telephony dispositions and business outcomes
  • Easily segment and create campaigns on-the-fly with no IT support required

Powerful Patient Outcomes with the Most Advanced Epic EHR Connector

  • Put an end to missed appointments with reminders for upcoming appointments plus the ability to book, change, or cancel appointments online
  • Compliance-first Epic EHR connectivity for Five9 agents & self-serve IVA—  no data is stored, ensuring patient data is safe and secure
  • Engaging patients end-to-end during their patient journey drives better health outcomes and increases revenue
Acqueon EHR Connector for Epic

Business Agility, Extraordinary CX AND Revenue Results

Using Acqueon + Five9 for customer and patient engagement delivers high-impact options & revenue outcomes for enterprise contact center teams


Four High-Power Workflows

Increase appointment revenue, reduce missed appointment costs & wastage, improve collection rates & achieve higher LTV from improved patient satisfaction & retention.

Scheduling Workflow

Patients can schedule, reschedule, or cancel (with an agent or using self-service).

Referral Workflow

Patients can be forgetful. Now, agents can help them accomplish important referral tasks & manage appointments.

Pharmacy Workflow

Agents can easily help patients fulfill new prescriptions or refills, send medications to the pharmacy, or have them delivered.

Triage Workflow

Virtual care at its best! Agents can automatically identify who’s calling and easily get a 360-degree-view of patient information, the patient journey, family & surgery history, immunizations & medications.

Acqueon Epic Connector for Five9:
There’s Really No Comparison

★★★★★ Acqueon EHR Connector

Other Solutions

Flexible/Complete Patient Engagement

Enables top four Epic module workflows (Scheduling, Referrals, Pharmacy & Triage)

Lacks agility to address evolving or advanced patient engagement use cases; constrained by pre-developed scripts

Self-Service Capabilities

Fully customized self-service options w/ our proprietary API Hub that enables seamless 3rd-party access to EHR data

Limited self-service capabilities due to a hard-coded, pre-configured IVR/IVA front- end w/ no 3rd-party data access

Business Agility

Unmatched agility powered by a fully built-out API structure to access EHR data. APIs for any new/modified use-cases can built & deployed fast (without IT support).

Restricted agility; pivots or changes to engagement strategy/processes restrained by a pre-configured front-end. EHR data not already built into front-end isn't accessible.

Activate Unmatched Consumer Engagement Revenue Outcomes with Acqueon & Five9