Acqueon Engagement for Cisco Contact Centers
Bring omnichannel campaign management and outbound customer engagement to your Cisco Contact Center platform of choice with a seamless transition to the cloud. Support sales, proactive service, and collections on your Cisco communication platform.
Easily Create Your Cisco Campaigns
- With only a few clicks, quickly upload data from multiple sources, applications, and files into a ready-to-use customer data model
- Data onboarding includes duplicate record resolution, data aggregation, and scrubbing
- Enrich customer information with telephony dispositions and business outcomes
- Easily segment and create campaigns on-the-fly with no IT support required
Native Integration with Cisco Platforms
- Acqueon Engagement integrates with Cisco Contact Center Enterprise (UCCE), Contact Center Express (UCCX), WebEx Contact Center, and WebEx Contact Center Enterprise
- Data onboarding includes duplicate record resolution, data aggregation, and scrubbing
- Enrich customer information with telephony dispositions and business outcomes
- Easily segment and create campaigns on-the-fly with no IT support required
Optimize Campaign Execution
- Compliance checks conform to TCPA, GDPR, CCPA, and Ofcom regulations
- Segment campaigns based on Prior Express Written Consent (PEWC)
- Leverage your platform built-in dialer for preview, progressive, predictive, and agent-less outreach
- Utilize AI-predicted Best Time to Contact (BTTC), preferred channel, and propensity models (e.g. pay, churn) to optimize outcomes
Empower Your Agents
- Outbound capabilities are integrated into WebEx Contact Center Agent Desktop or available as Cisco Finesse gadgets
- Maximize your agents’ productivity with the same experience for inbound and outbound
- Distribute contacts and leads among your skilled groups based on predefined business criteria
- Support blended operation with seamless transition of agents between inbound and outbound