Blog category - Auto Dialer Performance

Do you know the secret mantra of any B2C enterprise or contact center team? Ask anyone who cares about revenue generation, revenue collections, or contact center ROI and this is what you’ll hear, “Right customer in the right place at the right time.”  This is the baseline requirement of customer engagement for Sales, Collections, or

Editor’s Note: Updated with new data references as of May 2023 Do you know the secret mantra of any B2C enterprise or contact center team? Ask anyone who care about revenue generation, revenue collections or contact center ROI and this is what you’ll hear: “right customer in the right place at the right time”.  This

What is an outbound call? Outbound calling is initiated by a call center to a customer. Outbound calls are often referred to as ‘cold calls’. They get this name because customers aren’t warmed up to the interaction before it happens. In a typical scenario, associates will reach out to a list of contacts who haven’t

Call centers have been thriving on outbound dialers for years, not only because of the enormous volume of calls made to customers, but also because of the tedious nature of having to dial numbers repeatedly. It’s a monumental task for your agents that affects their productivity and steals their focus. It comes at the expense of having

Call centers have evolved immensely over the years. Any call center that focuses on efficiency has invested in a predictive dialer. Here we break down what a predictive dialer is, how it works, and why call centers should be using them. What is a Predictive Dialer? Predictive dialers are used by call centers to make

An Outbound IVR (Interactive Voice Response) lets businesses reach out, inform, and engage customers using prerecorded voice messages. It is an automated, yet interactive, system that allows customers to be guided through a menu, check relevant information, and navigate various options. Dialing through the contacts of a database, it can perform predefined tasks as soon as a call goes live.  An Outbound IVR helps build customer

There are many different business needs that an auto dialer can assist with. Businesses are often overloaded with customers they need to contact, and a lack of call center agents to do so. Scaling campaigns is impossible to do without help- hence why an auto dialer system could be the missing key to your business

Predictive dialing, which has been around over the last three decades, got its start in the banking industry for debt collection. Fast forward thirty years later, and virtually nothing has changed. Today’s dialer function is almost identical to the original design. A predictive dialer works by over-dialing a list of phone numbers to ensure agents

One of the most challenging aspects of customer engagement is to reach them at the right time and on their terms (channels). This is what made Best-Time-To-Contact (BTTC) the holy grail of customer outreach. Enter AI to find the best channel and the best time to contact (BTTC) customers. BTTC can be used to determine

While customer experience (CX) has taken a prominent role for businesses, do you really understand what customers want? Yes, you already know that providing an effective and effortless service is important, but what about how they feel? Emotion is a key driver of CX, loyalty, and willingness to buy. Forrester’s research shows it’s the #1