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Did you know that there’s a goldmine of untapped potential hidden within your data? It might sound surprising, but research…
Customer service is a critical touchpoint in the customer journey. In fact, over 50 percent of customers will switch to…
Do you know the secret mantra of any B2C enterprise or contact center team? Ask anyone who cares about revenue…
Running a successful contact center requires a delicate balance of efficiency, effectiveness, and productivity. The key to achieving this balance…
CUSTOMER SUCCESS Founded in California in 1955, this not-for-profit regional health care provider operates four acute care hospitals, three specialty…
In today’s contact center, after-call work (ACW) has become a significant source of time wastage. To collect valuable call insights…
Editor’s Note: Updated with new data references as of May 2023 Do you know the secret mantra of any B2C…
CUSTOMER SUCCESS Founded in New York in 1916, this trusted health care provider is a non-profit organization that delivers reproductive…
CUSTOMER SUCCESS Based out of North Carolina, this bank, while originally formed from the historic merger of two banks, is…
CUSTOMER SUCCESS First founded in 1903 as a community bank, this retail banking institution has a long history of supporting…
