Blog category - Healthcare

In today’s healthcare landscape, member engagement is no longer a “nice to have” – it’s a strategic imperative. Gone are the days of generic mailers and impersonal outreach. Today’s empowered healthcare consumers demand a more personalized and proactive approach to their health. They want an insurance partner who understands their needs and guides them towards

The revenue cycle – that complex dance of patient care, billing, and reimbursement – can feel like a constant struggle for healthcare providers. Revenue cycle management (RCM) teams grapple with errors, denials, and sluggish payments, all while aiming to deliver exceptional patient care. But what if the key to a smoother RCM process wasn’t just

You know the scene: a full waiting room of your patients, tapping their feet impatiently, wondering why their appointment isn’t on schedule. You know how frustrated they are, right? Of course, your patients don’t understand that their delayed appointment is a result of another patient no-showing their own? Missed appointments can turn into a big

Today’s healthcare providers face fierce competition for patients’ attention. Between relentless calls, overflowing inboxes, and the constant buzz of social media, critical healthcare messages often get lost in the noise. Research from Brown University’s School of Public Health shows patients frequently struggle to recall basic details like their last physical date, upcoming screenings, or preventive

Last week we started a conversation regarding the impact of the CMS’ new Medicaid/CHIP Unwinding program. If you didn’t read our initial update, I’ll briefly walk through the program details at a high level or you can access the CMS Unwinding article from last week here. Back in March 2020, because of the profound impacts

Patient scheduling is one of the most important components of clinical practice management. When handled effectively and efficiently, it can result in improved patient experiences, enhanced staff productivity, decreased no-shows, increased revenue, and a streamlined medical practice. According to Market Data Forecast, in 2022, healthcare providers spent approximately $390 million on medical scheduling software. Industry