Acqueon News

September 13, 2023 – Acqueon, a leading conversational engagement platform specializing in revenue generation, revenue recovery & revenue intelligence, announced today that it has achieved the Amazon Connect Ready designation. Acqueon is an Amazon Web Services (AWS) Advanced Tier Services Partner and a member of the AWS Service Delivery Program within the AWS Partner Network

Genesys®, a global cloud leader in experience orchestration, and Acqueon, a leading customer engagement platform specializing in outbound revenue generation and intelligence, today announced a partnership to help business-to-consumer (B2C) organizations optimize proactive customer outreach for sales, collections and service. Through the partnership, joint contact center customers can seamlessly leverage the artificial intelligence (AI)-based experience

Acqueon, a leading provider of omnichannel customer engagement software, today confirmed the launch of its highly anticipated Reg F compliance solution. Addressing compliance requirements of the Fair Debt Collection Practices Act (FDCPA) for Collections and Contact Center teams, the new capabilities are built into Acqueon’s industry-leading Campaign Manager and add fast, measurable value to an

Acqueon (the “Company”), a leading provider of omnichannel customer engagement software, today announced a majority growth investment from Long Ridge Equity Partners (“Long Ridge”). Existing investor Everstone Capital has exited its majority stake and remains a minority equity holder in the Company. The transaction will enable Acqueon to further extend its market-leading position via accelerated

With the recent launch of game-changing enhancements to its leading Conversational Engagement Platform, Acqueon Technologies (Acqueon) has set its sights on triple-digit growth fueled by rapidly increasing demand for proactive customer, patient & citizen engagement. Enterprises, healthcare organizations and public sector entities of every size, structure & need are seeking the transformative proactive engagement capabilities

Across the globe, CIOs and IT leaders at top and mid-tier banks are re-imagining the customer journey lifecycle and investing significantly in digital-first, orchestrated & AI-fueled customer engagement strategies. Acqueon’s industry-leading Conversational Engagement platform is widely regarded as the top-performing solution for proactive, Enterprise-level customer engagement. Two of the top five banks and five of

Acqueon has announced the launch of game-changing enhancements to its Conversational Intelligence capabilities, now available to all customers using the company’s leading Conversational Intelligence platform to enable proactive customer engagement. The highly-anticipated rollout includes AI-powered Real-time Agent Guidance, Real-time Agent Coaching & Real-time QA, all built directly into the platform. Named Acqueon Engagement Cloud, Acqueon’s

Acqueon today announced its partnership with Five9, an industry-leading provider of cloud contact center solutions. Acqueon’s Epic EHR Connector is now available on the Five9 CX Marketplace, making it easy for businesses to integrate Epic EHR with the Five9 Intelligent Cloud Contact Center. Acqueon’s EPIC EHR integration is a high-value addition to our CX Marketplace

Acqueon, a leading conversational engagement software company, today announced it has appointed Patrick Beyries Chief Product Officer for the company. Since 2005, Acqueon has been innovating proactive customer engagement with platform-agnostic software that connects Contact Center as a Service (CCaaS), Conversational AI, and Communication Platform as a Service (CPaaS), leveraging all three for better communication

Acqueon, a leading conversational engagement software company, today announced that Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, will offer Acqueon Engagement as part of its Avaya OneCloud capabilities. Acqueon Engagement is the company’s omnichannel campaign management software available in the cloud. Acqueon has been a member of