Acqueon for Avaya Contact Centers

Bring advanced, omnichannel campaign management to your Avaya Contact Center platform of choice. Support sales, proactive service, and collections on your Avaya communication platform.

Shift from Reactive to Proactive with Easy-to-Create Outbound Avaya Contact Center Campaigns

Proactively connect with customers at scale and cost-effectively using Acqueon’s outbound campaign management and orchestration solutions. Add our advanced outbound capabilities and campaign management to Avaya contact center including campaign management, notification, reminders & callback.

With just a few clicks, quickly upload data from multiple sources, applications, and files into our ready-to-use customer data model:

  • Data onboarding includes duplicate record resolution, data aggregation, and scrubbing
  • Enrich customer information with telephony dispositions and business outcomes
  • Easily segment and create campaigns on-the-fly with no IT support required

Native Integration with Avaya Proactive Outreach Manager (POM)

Acqueon Engagement integrates with Avaya Proactive Outreach Manager to enable preview, predictive, and agentless calling campaigns. You can:

  • Simplify your transition to the cloud by keeping the same campaign manager
  • Add Outbound SMS and email for omnichannel communications
  • Leverage Contact Center groups and skills-based routing

Ignite Big Increases in Sales, Collections, and Retention

Build multi-touch, omni-channel sequences for your inbound and outbound sales and collections activities:

  • Rapid lead response
  • Lead generation
  • Teleprospecting or telesales
  • Customer retention
  • Account expansion & development

Acqueon also supports debt collection and customer recovery workflows.


Acqueon Builds Safety Into Outbound

Compliance adherence in the contact center is vital to your success and operational efficiency. Acqueon’s outbound campaign management solutions for Avaya ­­­minimizes compliance risk & prevents costly violations. Get complete, out-of-the-box & ongoing adherence to Federal, State, Local & Custom compliance regulations using Acqueon’s outbound Campaign Manager with built-in compliance suite.


Drive Patient Engagement with Epic EHR Connector

For Avaya’s contact center users in healthcare, Acqueon’s Epic EHR Connector transforms the contact center into a best-in-class digital patient engagement environment.

Acqueon’s integration with Epic EHR is certified by Epic’s AppOrchard marketplace and optimizes the entire patient journey and revenue cycle management processes. Capabilities of our Epic Connector for Avaya include:

  • Streamlined Appointment Scheduling & Reminders
  • Referrals
  • Support for Telehealth & Virtual Care/Wellness
  • Prescriptions/Refills
  • Payments/Collections

Give Agents Rich Context & Guided Workflows with CRM Connectors

Acqueon Desktop provides connectors for CRM applications; Salesforce, ServiceNow and Microsoft Dynamics to name just a few. Using Acqueon Desktop’s rich set of controls and customer journey visualization, agents are equipped to deliver a significantly improved customer experience and achieve close to 20% increased productivity.


Safely Transition to the Cloud

Acqueon software runs in the cloud and integrates with Avaya POM so you can leverage the convenience and modern functionality of a cloud contact center solution. Our cloud-based conversational engagement and outbound campaign management solutions enable safe, secure, scalable and outcome-driven interactions and outreach with patients and customers.