Acqueon Engagement for Amazon Connect

Add omnichannel campaign management and predictive dialing to Amazon Connect. Turn Amazon Connect into a complete inbound and outbound contact center solution with the addition of proactive engagement and multichannel campaigns.

Easily Create Your Campaigns

  • With only a few clicks, quickly upload data from multiple sources, applications, and files into a ready-to-use customer data model
  • Data onboarding includes duplicate record resolution, data aggregation, and scrubbing
  • Enrich customer information with telephony dispositions and business outcomes
  • Segment and create campaigns on-the-fly with no IT support required

Built-In Dialer for Amazon Connect

  • Acqueon Engagement includes a dialer supporting all pacing modes: predictive, progressive, preview, and agentless
  • Leverage Acqueon Campaign Manager for list creation and compliance checks across sales, service, and collections
  • Enable omnichannel engagement with the addition of 2-way text and messaging communications
  • Craft conversational experiences using Amazon Lex

Optimize Campaign Execution

  • Compliance checks remove the complexities hindering developers, including conformance to TCPA, GDPR, CCPA, and Ofcom regulations
  • Segment campaigns based on Prior Express Written Consent (PEWC)
  • Maximize agent productivity with the built-in dialer
  • Use AI-predicted Best Time to Call (BTTC), preferred channel, and propensity models (e.g. pay, churn) to optimize outcomes

Empower Your Agents

  • Unified agent desktop for Amazon Connect
  • Automate post-call work and next best action workflows
  • Use Amazon Connect routing to distribute contacts and leads through a unified skills system
  • Support blended inbound and outbound operations