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Real-Time Conversational Intelligence: The Fix for Bloated Average Handle Times?

December 7, 2022

Acqueon Team

4 minutes read

Average Handle Time impacts contact center KPIs from customer satisfaction to operational efficiency and agent effectiveness. It provides insight into the value of employee training programs, standard processes & resources. AHT plays a defining role in improving the customer experience and indicates an agent’s preparedness for successfully helping customers, winning a sales call, successfully collecting

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Acqueon’s Chief Product Officer Shares This Year’s Big Takeaways from AWS re:Invent 2022

December 6, 2022

Patrick Beyries

3 minutes read

When the countdown begins for Amazon Web Services (AWS) re:Invent, excitement is everywhere. This year the annual cloud computing conference turns 11, and every year, it’s a show I anxiously await. At re:Invent, thousands of cloud computing users and fans convene to watch leader keynotes, hear new service announcements firsthand, try out new tech, get

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Announcing Our New CEO, Ashish Koul

February 13, 2019

Acqueon Team

< 1 minute read

We are excited to announce that Ashish Koul has been appointed as our new Chief Executive Officer. Ashish’s announcement is a reflection of our desire to take on the future and strengthen our foothold as a global leader in the Conversational AI space. Ashish, who has been serving as our President, brings in the right

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