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At Acqueon, we believe that revenue execution is more than just a series of isolated transactions. It’s a continuous journey that begins with attracting potential customers and extends far beyond the initial sale. To effectively manage this journey, businesses need a holistic approach that considers every touchpoint along the way. This is where the Revenue

Cross-selling, the art of recommending related or complimentary products or services to existing customers, is a powerful tool for B2C enterprises. When done right, the process of cross-selling can enhance customer loyalty, increase average order values, and drive substantial revenue growth.   In this blog post, we’re diving into the benefits of cross-selling and taking a

Tired of the same old customer service story? In our hyper-connected world, customers demand more than just a transaction. They crave experiences that feel as seamless and personalized as their favorite streaming service – and 76 percent of customers get frustrated when this doesn’t happen. (McKinsey)  Omnichannel customer engagement is the secret sauce to delivering

Have you ever tried pouring gasoline into a lawnmower without using a funnel? It’s messy, inefficient, and often ends in a spill. That’s how many businesses approach their sales process. But what if there was a simple, effective way to guide potential customers from awareness to purchase? Enter: the sales funnel.  Often overlooked, a sales

The combination is set to accelerate the Five9 vision by helping to enable companies to maximize revenue while delivering proactive, AI-elevated CX SAN RAMON, Calif.–(BUSINESS WIRE)–Five9 (NASDAQ: FIVN), the Intelligent CX Platform provider, today announced it has entered into a definitive agreement to acquire Acqueon, a pioneering real-time revenue execution platform. Adding Acqueon’s capabilities to Five9’s Intelligent

In the fast-paced world of business, customer service has evolved from a mere cost center to a strategic advantage. While reactive customer service is essential for addressing issues as they arise, a truly exceptional customer experience is built on a foundation of proactive engagement.  Proactive engagement involves anticipating customers’ needs, addressing potential issues before they

As Acqueon embarks on this exciting new chapter joining Five9, I want to take a moment to reflect on our journey and share my perspective on what lies ahead. Our journey began in 2018 when we were incubated and then spun out of a services business in 2019, as a provider of software for Cisco’s

In today’s healthcare landscape, member engagement is no longer a “nice to have” – it’s a strategic imperative. Gone are the days of generic mailers and impersonal outreach. Today’s empowered healthcare consumers demand a more personalized and proactive approach to their health. They want an insurance partner who understands their needs and guides them towards

An Outbound IVR (Interactive Voice Response) lets businesses reach out, inform, and engage customers using prerecorded voice messages. It is an automated, yet interactive, system that allows customers to be guided through a menu, check relevant information, and navigate various options. Dialing through the contacts of a database, it can perform predefined tasks as soon as a call goes live.  An Outbound IVR helps build customer

The revenue cycle – that complex dance of patient care, billing, and reimbursement – can feel like a constant struggle for healthcare providers. Revenue cycle management (RCM) teams grapple with errors, denials, and sluggish payments, all while aiming to deliver exceptional patient care. But what if the key to a smoother RCM process wasn’t just