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Patient Engagement Revolution: How Proactive Communication Improves Healthcare Outcomes

May 23, 2024

Acqueon Team

4 minutes read

Today’s healthcare providers face fierce competition for patients’ attention. Between relentless calls, overflowing inboxes, and the constant buzz of social media, critical healthcare messages often get lost in the noise. Research from Brown University’s School of Public Health shows patients frequently struggle to recall basic details like their last physical date, upcoming screenings, or preventive

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Ensuring Data Privacy in Outbound Communications: Best Practices

March 1, 2024

Acqueon Team

4 minutes read

Imagine a contact center buzzing with genuine connection, where every interaction fosters trust and strengthens relationships. But beneath the surface lies a hidden challenge: navigating the delicate balance between impactful outbound communication and safeguarding sensitive customer data. In today’s privacy-conscious landscape, contact centers walk a tightrope, and missteps can have significant consequences. This blog post

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Compliance Management System: Why Implement a CMS for Outbound Operations

February 21, 2024

Acqueon Team

4 minutes read

In today’s intricate regulatory landscape, navigating outbound contact center activities without a proper compliance management system (CMS) feels like treading a minefield. From telemarketing regulations like the Do Not Call (DNC) Registry to industry-specific data privacy laws, ensuring adherence can be overwhelming. Thankfully, a well-structured CMS can act as your compass, guiding your enterprise through

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Understanding Outbound Compliance: A Guide for Contact Centers

January 29, 2024

Acqueon Team

3 minutes read

In the world of revenue-oriented contact centers, where outbound calls connect businesses with customers, a hidden layer of complexity lies beneath the surface – outbound compliance. It’s the intricate web of regulations governing how and when you can reach out to individuals, ensuring ethical communication and protecting consumer rights. Understanding and adhering to these regulations

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Empowering Agents with Self-Service Tools for Enhanced Productivity

December 1, 2023

Acqueon Team

3 minutes read

In the modern customer-centric landscape, providing seamless and efficient service is crucial for companies to thrive. Customers want answers to their inquiries now, not in two business days. At most, companies should respond to customer inquiries in 24 hours or less.  An Ipsos Mori study found that the longer a company takes to respond, the

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The Role of Gamification in Improving Contact Center Agent Productivity 

November 15, 2023

Acqueon Team

3 minutes read

In a world where businesses are constantly seeking new and innovative ways to enhance productivity and performance, the concept of gamification has gained significant traction. Gamification is the integration of game mechanics and elements into non-gaming environments, and it has proven to be a powerful tool for boosting contact center agent productivity.   In this blog

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Boosting Agent Productivity: 5 Strategies to Implement Today

October 17, 2023

Acqueon Team

3 minutes read

In today’s ever-evolving business landscape, the success of your contact center or customer service team hinges on one critical factor: agent productivity. Your agents are the frontlines of your organization’s customer interactions and play a pivotal role in shaping customer satisfaction, loyalty, and overall brand perception. To stay ahead in this competitive arena, it’s essential

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Maximizing Revenue Recovery: Strategies for an Efficient Collections Department

October 11, 2023

Acqueon Team

4 minutes read

Maintaining a healthy cash flow is vital for the success and sustainability of any organization. While attracting new customers and generating sales are important facets of revenue generation, an equally crucial aspect is revenue recovery, or collecting payments from customers who owe you money. This is where an efficient collections department becomes invaluable. As economic

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How to Leverage Data Analytics for Revenue Generation

September 28, 2023

Acqueon Team

4 minutes read

Did you know that there’s a goldmine of untapped potential hidden within your data? It might sound surprising, but research has revealed that a whopping 55% of the data in enterprises goes unnoticed, often referred to as “dark data.” Why is this a big deal? Because in today’s business landscape, data is as good as

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Unlocking Revenue Generation Opportunities in Customer Service

August 14, 2023

Acqueon Team

3 minutes read

Customer service is a critical touchpoint in the customer journey. In fact, over 50 percent of customers will switch to a competitor after a single unsatisfactory customer experience. Modern customer service is no longer just about resolving issues and answering inquiries. In recent years, it’s evolved into a strategic tool that can significantly impact a

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