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Have you ever tried pouring gasoline into a lawnmower without using a funnel? It’s messy, inefficient, and often ends in a spill. That’s how many businesses approach their sales process. But what if there was a simple, effective way to guide potential customers from awareness to purchase? Enter: the sales funnel.  Often overlooked, a sales

The combination is set to accelerate the Five9 vision by helping to enable companies to maximize revenue while delivering proactive, AI-elevated CX SAN RAMON, Calif.–(BUSINESS WIRE)–Five9 (NASDAQ: FIVN), the Intelligent CX Platform provider, today announced it has entered into a definitive agreement to acquire Acqueon, a pioneering real-time revenue execution platform. Adding Acqueon’s capabilities to Five9’s Intelligent

In the fast-paced world of business, customer service has evolved from a mere cost center to a strategic advantage. While reactive customer service is essential for addressing issues as they arise, a truly exceptional customer experience is built on a foundation of proactive engagement.  Proactive engagement involves anticipating customers’ needs, addressing potential issues before they

As Acqueon embarks on this exciting new chapter joining Five9, I want to take a moment to reflect on our journey and share my perspective on what lies ahead. Our journey began in 2018 when we were incubated and then spun out of a services business in 2019, as a provider of software for Cisco’s

In today’s healthcare landscape, member engagement is no longer a “nice to have” – it’s a strategic imperative. Gone are the days of generic mailers and impersonal outreach. Today’s empowered healthcare consumers demand a more personalized and proactive approach to their health. They want an insurance partner who understands their needs and guides them towards

An Outbound IVR (Interactive Voice Response) lets businesses reach out, inform, and engage customers using prerecorded voice messages. It is an automated, yet interactive, system that allows customers to be guided through a menu, check relevant information, and navigate various options. Dialing through the contacts of a database, it can perform predefined tasks as soon as a call goes live.  An Outbound IVR helps build customer

The revenue cycle – that complex dance of patient care, billing, and reimbursement – can feel like a constant struggle for healthcare providers. Revenue cycle management (RCM) teams grapple with errors, denials, and sluggish payments, all while aiming to deliver exceptional patient care. But what if the key to a smoother RCM process wasn’t just

You know the scene: a full waiting room of your patients, tapping their feet impatiently, wondering why their appointment isn’t on schedule. You know how frustrated they are, right? Of course, your patients don’t understand that their delayed appointment is a result of another patient no-showing their own? Missed appointments can turn into a big

Today’s healthcare providers face fierce competition for patients’ attention. Between relentless calls, overflowing inboxes, and the constant buzz of social media, critical healthcare messages often get lost in the noise. Research from Brown University’s School of Public Health shows patients frequently struggle to recall basic details like their last physical date, upcoming screenings, or preventive

Imagine a contact center buzzing with genuine connection, where every interaction fosters trust and strengthens relationships. But beneath the surface lies a hidden challenge: navigating the delicate balance between impactful outbound communication and safeguarding sensitive customer data. In today’s privacy-conscious landscape, contact centers walk a tightrope, and missteps can have significant consequences. This blog post