Acqueon Engagement for Twilio Flex

Accelerate innovation with the addition of proactive engagement and multichannel campaigns to Twilio Flex. Give developers and builders of Customer Experience solutions easy access to omnichannel campaign management and predictive dialing.

Easily Create Your Campaigns

  • Quickly upload data from multiple sources, applications, and files into a ready-to-use customer data model
  • Data onboarding includes duplicate record resolution, data aggregation, and scrubbing
  • Enrich customer information with telephony dispositions and business outcomes
  • Easily segment and create campaigns on-the-fly with no IT support required

Native Integration with Twilio Flex

  • Acqueon Engagement Integrates with the Twilio Flex programmable contact center platform for omnichannel communications, including voice, text, and email
  • Notifications and 2-Way messaging leverage the power and richness of the Twilio Super Network
  • Enable any Twilio Flex defined agent to participate in outbound campaigns

Twilio Predictive Dialer

  • Maximize agent productivity with a dialer supporting predictive, progressive, preview, and agentless dialing modes
  • Compliance checks remove the complexities hindering developers, including conformance to TCPA, GDPR, CCPA, and Ofcom regulations
  • Segment campaigns based on Prior Express Written Consent (PEWC)
  • Utilize AI-predicted Best Time to Call (BTTC), preferred channel, and propensity models (e.g. pay, churn) to optimize outcomes

Empower Your Agents

  • Bring campaign and customer detail plugins into the Twilio Flex Agent Desktop
  • Automate post-call work and next best action workflows
  • Distribute contacts and leads among your skilled groups based on predefined business criteria.
  • Support blended operation with seamless transition of agents between inbound and outbound