Debt Collection and Revenue Recovery Software
Acqueon solutions are built to take your collection operations to new heights. Connect with more of your debtors and recover more, faster. Ensure a positive experience for your customers and increase retention.
Predictive Outreach for Success
Revenue recovery starts with a strong outreach capability, whether using a voice dialer, automated SMS and email, or an omni-channel collection campaign. Most enterprises utilize automated dialing to improve connection and recovery rates. Predictive dialing increases outreach and connection rates by 4x, allowing collection agents to focus more on providing great service and less on simply trying to connect.
Go Beyond Voice with Omnichannel Collections
Acqueon Campaigns helps you to optimize your channels, including voice, 2-way SMS, and email to engage customers. Campaigns that include multiple channels show improvement rates of 20% or more over voice-only campaigns. Of course you need your collections efforts to stay in compliance. Acqueon Compliance has you covered.
Data-Powered Segmentations
Acqueon takes data from multiple sources so that you can create comprehensive customer profiles including transaction history, payment records, and past interactions with detailed disposition options. Acqueon provides the tools needed to segment debtors based on their propensity to pay, communication preferences, and responsiveness to payment reminders so you can tailor engagement workflows and increase payments collected.
Harness AI & Analytics
Acqueon has a rich data model that feeds statistical and predictive models including Best Time to Call, Best Channel to Use, Propensity-to-Pay, and likely response to reminders. You can leverage these analytics to optimize your resource allocation and maximize Right-Party Contact rates.
Collections with Empathy
It’s not enough to simply make the collection. Leading enterprises today know that interactions with debtors need to demonstrate empathy in order to retain them as customers–converting distressed customers to trusting relationships. Increasing empathy throughout the customer journey and revenue continuum increases retention, NPS & CSAT outcomes, and Acqueon Workspace empowers debt collectors with customer context, emotion signals, and guidance to offer the best possible experience. After-call work automation and smart workflows through campaign chaining also improve collection agents’ efficiency.