Acqueon Conversational Engagement Platform
Generate BIG improvements to Right Party Contacts, Agent Productivity & Outbound Compliance— outbound B2C consumer engagement seamlessly integrated with your Contact Center software
Transform your contact center into a revenue generating Customer Engagement hub
Enterprises need customer engagement that maximizes revenue generation, recovery & retention. They need an easy-to-use platform powered by AI and predictive analytics. They need automated omnichannel engagement workflows. They need integration with CRMs or EHRs. And they need to stay in compliance with privacy and communication regulation. They need Acqueon.
Acqueon Desktop unifies agent desktops with computer-telephony integration (CTI), delivers seamless access to CRM and EHR applications, and provides a rich set of outbound capabilities. It enables your associates to make the most of every customer interaction.Learn More
Brings Epic workflow modules directly into the agent's unified desktop experience or self-service applications. Generate more revenue from patient engagement with robust Scheduling, Referral, Pharmacy & Triage modules.Learn More
What Our Customers Say
We were impressed by Acqueon’s Answering Machine Detection and Call Progress Analysis capabilities and wanted to leverage the added capabilities Acqueon offers with Agentless, Preview, Predictive & Progressive dialing.
Enterprise Architecture Director, Top U.S. Health Insurance Provider
We needed a way to slice and dice campaign lists and implement the best time to call/right party contact functionality. We started looking for a tool and Acqueon was highly recommended by other Cisco customers. We also wanted better real-time and historical reporting functionality. Acqueon is the perfect enhancement to the Cisco UCCX auto-dialer.
Director, Unified Communications Technology, National Wholesale Mortgage Lender
With Acqueon's list and campaign management we gain the ability to manage collections campaigns more gradually. We can choose which client we contact and when based on factors selected by the business, without technical team intervention, giving new visibility to the customer team.
IT Director, Mid-Market Financial Services
This upgrade was seamless with Acqueon support. The project team in Acqueon have a wealth of experience in all areas. Professional, dedicated, always available to answer questions and also give best advice on the product. Our business leads couldn't operate without the rich features built in to the application.
Telephony Lead, Aviva Insurance Company
The Acqueon LCM application is very easy to use. The resources that assisted helping us get it set up were very responsive to all questions and inquiries. Acqueon has provided a very efficient way of managing outbound contact campaigns. Creating new campaigns is a breeze compared to tools we have used in the past.