Acqueon Campaign Manager with Built-In Compliance Suite is now available on the Five9 CX Marketplace and can be easily integrated with the Five9 Intelligent CX Platform
Acqueon today announced its highly anticipated partnership expansion with Five9, an industry-leading provider of cloud contact center solutions. Acqueon Campaign Manager is now available on the Five9 CX Marketplace, making it easy for B2C enterprises to easily integrate Acqueon’s leading outbound campaign management and comprehensive compliance capabilities with the Five9 Intelligent CX Platform.
The Five9 platform facilitates billions of call minutes annually, and provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to create more human customer experiences, engage and empower contact center agents, and deliver tangible business results.
Acqueon’s flagship Campaign Manager is now available to Five9 customers with advanced, outbound customer engagement needs. Operating as an intelligent workflow engine integrated with Five9’s leading auto-dialer, the omnichannel Campaign Manager uses automation, predictive analytics & Artificial Intelligence (AI) to maximize Right Party Contacts (RPCs), agent productivity, and revenue outcomes across collections, sales, and proactive service use cases. Acqueon’s Campaign Manager supercharges revenue generation and revenue recovery strategies for more than 200 enterprises globally, including five of the world’s largest banks, two Fortune 50 insurance companies, six of the top 10 health payors in the United States, nearly two dozen hospital systems, and more than ten U.S. government agencies.
Beyond its revenue intelligence and revenue-creation value, Acqueon alleviates the burden of outbound compliance adherence. A powerful Conditions Builder is built directly into the Campaign Manager’s Administration interface, bringing additional easy-to-use, flexible, and highly customizable compliance tools to Five9 customers in every industry.
Acqueon and Five9 first partnered in 2021, making Acqueon’s Epic Electronic Health Record (EHR) Connector available to provide healthcare customers more choice in creating seamless patient engagement and self-service experiences.
Comments on the News
“B2C enterprises are increasingly challenged with engaging consumers to drive critical revenue generation and revenue recovery outcomes. They need deeply intelligent solutions for engaging consumers on their own terms, plus scalable, AI-powered technology and automation that maximizes costly human resources while addressing extensive regulatory and privacy requirements. We are extremely happy to now offer Five9 customers a modern and Compliance-first path to significantly increasing revenue. Combining our proven Campaign Manager with Five9’s impressive CCaaS and dialer capabilities is a huge step in our mission to fuel growth through powerful, trusted conversations for the enterprise.”
– Ashish Koul, chief executive officer, Acqueon.
“Acqueon delivers an impressive offering within the Five9 ISV Partner ecosystem, and we are excited to expand the scope of our partnership. Acqueon’s advanced Campaign Manager enhances the value and capabilities of the Five9 CCaaS suite and strengthens our proven ability to help customers achieve business agility while delivering extraordinary CX. The powerful combination of Five9 and Acqueon for outbound customer engagement represents new, high-impact options for the enterprise and an exciting milestone in our partnership journey together.”
– Jake Butterbaugh, SVP, Five9 Global Partner Organization
About Acqueon
Acqueon is the customer engagement company specializing in outbound use cases for B2C enterprises with a mission to improve human engagement with consumers. Acqueon leverages a rich data platform to help our customers drive Revenue Generation and Revenue Recovery. To achieve these outcomes, Acqueon automates communication workflows to make the most of human resources, optimizes when and how to engage customers using predictive analytics and AI, ensures compliance with privacy and communication regulations, and integrates seamlessly with existing communications infrastructure and systems of record. More than 110,000 agents and 200 customers globally trust Acqueon to increase revenue outcomes, all while building trusted, loyal customer relationships. For more information, go to www.acqueon.com or follow us at www.linkedin.com/company/acqueon.