Acqueon to Join Five9 via Acquisition

Learn More

Elevate Your Outbound Contact Center from Average to Exceptional with Acqueon Coaching

Empowered agents are the cornerstone of successful outbound sales and collections campaigns. That's why Acqueon Coaching provides leaders with comprehensive support tools to enhance productivity, retain employees, and achieve revenue growth and recovery.

Identify Opportunities

Leverage insights from high-performing agents to identify gaps and coaching opportunities – then scale them to the entire team.

9044710_map_identify_icon

Take Action

Use personalized coaching plans, automated recognition, and our gamification engine to replicate top performers' success.

4229887_brick_building_construction_equipment_hammer_icon

Measure Results

Metrics and KPIs make tracking commitments, productivity, and goal attainment easy so everyone is on the same page.

7898468_chart_business_finance_office_marketing_icon

Key Benefits

  • Personalized Agent Coaching: Each agent receives a personalized coaching plan with specific recommendations and examples.
  • Top Performer Insights: Acqueon Coaching learns with every call and coaches agents based on insights from top performers, so every agent can replicate their success.
  • Built-In Compliance: Ensures agents remain in compliance with key regulations, reducing overall compliance risk.
  • Improved Coaching Effectiveness: With a daily game plan, it’s easy to make the most of coaching time and to measure the effectiveness of your coaching and training materials.
  • Simple, Easy Visibility: We simplify performance tracking so you can quickly understand performance versus goals and compare them against your team for benchmarking.
  • Incentives and Gamification: Effortlessly create incentives, games, and commission structures for agents and get total visibility into performance-based compensation.
shape

Utilize 100% of Your Enterprise Data

Acqueon Coaching is data agnostic and collects 100% of your data to provide a clear picture of performance across your entire organization. With total transparency around performance, Acqueon enables team leaders and managers to provide more effective, accurate, and comprehensive recommendations and actions to employees.

AI-Powered, Human-Centered Coaching

Our AI-powered platform ingests and analyzes your entire dataset to plan highly tailored, personal coaching and recognition for every employee and team so managers can be more effective, and directors can drive the business outcomes that matter most. Gamified actions keep employees engaged and make the work environment fun and challenging.

Drive Success through Effective Leadership

At Acqueon, we understand that effective leaders are necessary to drive agent performance and change. That’s why Acqueon Coaching helps both leaders and managers be the best they can be. Improve leader productivity with AI-powered coaching, performance transparency, and measured coaching effectiveness.

Reduce Costs and Maximize ROI

Our comprehensive approach to coaching encompasses all areas of contact center operations. Through improvements in leader productivity, enhanced employee engagement and retention, and resource optimization, we help you maximize your return on investment – and scale it across the entire enterprise.

Take Your Team to the Next Level with Acqueon Coaching.

shape