Elevate Your Outbound Contact Center from Average to Exceptional with Acqueon Coaching
Empowered agents are the cornerstone of successful outbound sales and collections campaigns. That's why Acqueon Coaching provides leaders with comprehensive support tools to enhance productivity, retain employees, and achieve revenue growth and recovery.
Identify Opportunities
Leverage insights from high-performing agents to identify gaps and coaching opportunities – then scale them to the entire team.
Take Action
Use personalized coaching plans, automated recognition, and our gamification engine to replicate top performers' success.
Measure Results
Metrics and KPIs make tracking commitments, productivity, and goal attainment easy so everyone is on the same page.
Key Benefits
- Personalized Agent Coaching: Each agent receives a personalized coaching plan with specific recommendations and examples.
- Top Performer Insights: Acqueon Coaching learns with every call and coaches agents based on insights from top performers, so every agent can replicate their success.
- Built-In Compliance: Ensures agents remain in compliance with key regulations, reducing overall compliance risk.
- Improved Coaching Effectiveness: With a daily game plan, it’s easy to make the most of coaching time and to measure the effectiveness of your coaching and training materials.
- Simple, Easy Visibility: We simplify performance tracking so you can quickly understand performance versus goals and compare them against your team for benchmarking.
- Incentives and Gamification: Effortlessly create incentives, games, and commission structures for agents and get total visibility into performance-based compensation.
Utilize 100% of Your Enterprise Data
Acqueon Coaching is data agnostic and collects 100% of your data to provide a clear picture of performance across your entire organization. With total transparency around performance, Acqueon enables team leaders and managers to provide more effective, accurate, and comprehensive recommendations and actions to employees.
AI-Powered, Human-Centered Coaching
Our AI-powered platform ingests and analyzes your entire dataset to plan highly tailored, personal coaching and recognition for every employee and team so managers can be more effective, and directors can drive the business outcomes that matter most. Gamified actions keep employees engaged and make the work environment fun and challenging.
Drive Success through Effective Leadership
At Acqueon, we understand that effective leaders are necessary to drive agent performance and change. That’s why Acqueon Coaching helps both leaders and managers be the best they can be. Improve leader productivity with AI-powered coaching, performance transparency, and measured coaching effectiveness.
Reduce Costs and Maximize ROI
Our comprehensive approach to coaching encompasses all areas of contact center operations. Through improvements in leader productivity, enhanced employee engagement and retention, and resource optimization, we help you maximize your return on investment – and scale it across the entire enterprise.
Take Your Team to the Next Level with Acqueon Coaching.