Deliver Exceptional Experiences, Every Time with Acqueon Outreach
Acqueon Outreach is a customer engagement solution designed to help businesses deliver exceptional experiences to customers, every time. Meet customers where they are and keep them informed and engaged throughout the entire journey with agentless dialing, 2-way SMS, email, and messenger apps.
Rich Digital Experience – Agentless Dialing
Leverage pre-recorded voice messages to engage customers more efficiently across sales, service, and collections – without involving agents. Acqueon agentless dialing improves agent performance by using an IVR to dial and carry out the initial segment of the call. Agents no longer need to connect directly with customers at every step of their journey, but they remain informed. Customers can receive delivery notifications, update their profiles, get notified of upcoming events, and receive personalized offers.
- Ensure voice messages are delivered per customer segments – based on age, location, income level, and more
- Manage high outbound call volumes without burdening agents
- Free up agents’ time by automating dialing and segments of the communication
- Control the pace of automated dialing and ensure agent availability if customers want to talk to a person
Rich Digital Experience – 2-Way SMS
- Create personalized 2-way SMS templates and prioritize them based on business needs
- Create logical decisions based on customer responses and send a templated response
- View detailed reports including actual text sent to customers
- Onboard any NLP bots to create a virtual chat session via Acqueon’s 2-way SMS module or to schedule appointments, video sessions, etc.
- SMS integration available with pre-built connectors for ease of onboarding
Rich Digital Experience – Email
- Create immersive email templates and easily send them using API-based email delivery methods
- Receive email outcomes and webhooks to transition customers from one channel to another
- Track and visualize customer touchpoints throughout the engagement lifecycle across all phases
- Ingest customers’ email responses via any CRM system to create personalized response emails from Acqueon Campaigns
Rich Digital Experience – Messenger Apps
- Create custom modes based on business preferences using WhatsApp, Facebook Messenger, LINE, etc.
- Define the providers of your choice or create messenger campaigns per organizational preference
- Upload records against the created custom modes
- Create reusable custom mode strategies for all campaigns as needed
Self-Service for Easy Access
Acqueon Outreach includes access to Acqueon’s API Hub, which enables organizations to build self-service workflows simply and with compliance. Built with compliance and privacy in mind, Acqueon Outreach never stores data and ensures that all access to other systems is secure—no matter where the interaction occurs.
- Remove time-intensive and costly phone calls
- Enable customers to book, reschedule, or cancel appointments at their convenience
- Integrate with nearly any voice or digital self-service platform
- Leverage any interactive voice response (IVR), chatbot, or interactive virtual agent (IVA)
See Acqueon Outreach in Action
Request a personalized demo today.