Improve Patient Engagement with the Leading Epic EHR Integration for Contact Centers

The future of healthcare requires unifying Electronic Health Records (EHR) and contact centers to provide better and cost-efficient patient experiences. Acqueon EHR Connector provides clinicians and agents quick access to key patient details for better handling of appointment scheduling, reminders & imperative communications.

Patient Experience Tops the Healthcare Agenda

  • Personalized healthcare and wellness are built on proactive communications and notifications with patients
  • Value-based care models also hinge on patient engagement and communication with all the constituents of the healthcare system
  • Contact centers are ideally suited to manage communications at scale and cost-effectively, offloading practitioners
  • EHR integration delivers streamlined appointment, referral, and billing processes

Streamline Patient Appointments with the Acqueon EHR Connector— Epic Edition

  • Let call center agents schedule all clinic consultations, procedures, diagnostic, and follow-ups
  • Relieve practitioners from administrative tasks and reduce nurse overload
  • Manage the complete appointment workflow including information gathering, triaging, rescheduling, and cancellation
  • Manage patient engagement and reactivation activities from a unified, telephony-enabled, desktop
  • Enable secured access to patient information and appointment history for your agents

Telehealth & Virtual Care Made Easy

  • Transform telehealth and virtual appointment experiences offering convenient 2-way text SMS & messaging conversations
  • Leverage a comprehensive and flexible integration with Epic EHR to book appointments directly into physician and clinician schedules
  • Use bots to manage vital patient activities— consent, pharmacy, triage & information collection

Enhance the Patient Experience with Proactive Outreach Campaigns

  • Engage with patients proactively— execute and manage omnichannel outbound communications using Acqueon Engagement Campaign Manager
  • Reduce appointment no-shows with proactive call & text reminders
  • Provide patients, clinicians, or agents easy options for rescheduling
  • Handle payment notifications and all revenue cycle communication workflows from a centralized system
  • Deliver higher quality of care and keep patients healthier with tailored messages about chronic health conditions, new wellness programs & reminders about well visits or follow up services