Acqueon, a leading conversational engagement software company, today announces that Justin Mason has joined the company as senior vice president (SVP) of services, support, and customer success. Mason will be responsible for onboarding, educating, supporting Acqueon’s growing base of enterprise customers, and helping them implement proactive customer engagement across their various functions.
Mason brings over 20 years of experience building, growing, and leading global services businesses. He comes most recently from Inovalon, a leading provider of cloud-based platforms empowering data-driven healthcare where he was senior vice president and general manager of client delivery services, overseeing member engagement services and medical record and electronic health record review operations. Prior, Mason was senior vice president of global professional services at Foresee (now part of Verint), a cloud voice of the customer (VoC) and customer experience management vendor.
“I am delighted to bring Justin on board, His industry expertise and experience building large service organizations will be key in helping us drive terrific customer experience for our clients.”
– Ashish Koul, CEO, Acqueon Technologies Inc.
“I am excited to join a fast-growing organization like Acqueon, I look forward to assisting our customers with implementing differentiated customer engagement strategies and making the most of their Acqueon investment.”
– Justin Mason, Acqueon SVP of services, support, and customer success.
Acqueon’s Conversational Intelligence platform enables proactive revenue generation and service for customer-centric companies by orchestrating omni-channel campaigns across voice, messaging & email channels. The platform, Acqueon Engagement Cloud, offers an advanced Campaign Manager powered by deep Conversational Intelligence capabilities and a rich Customer Engagement Data Platform. Using statistical and predictive models, as well as intelligent workflows, Acqueon helps enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200+ customers and 110,000 agents, across industries, to increase sales, drive proactive service, improve collections, and establish customer loyalty. For more information, go to https://www.acqueon.com or follow us at https://www.linkedin.com/company/acqueon