Acqueon, a leading AI-based conversational engagement software company, announced it has received its 100th order for its campaign management solution for Cisco contact centers earlier this month. Acqueon Engagement provides campaign management and proactive engagement for sales, marketing, and service and is available through the Cisco SolutionPlus program. It is the only campaign management software available across all Cisco contact center platforms, on-premises and in the cloud, and on a global basis.
Acqueon also announced it is a Gold sponsor of the Cisco Contact Center Sales Summit in Miami, Florida, where it is featuring its latest Conversational Engagement suite. The rearchitected version leverages the Acqueon IQ platform to optimize customer outreach across all channels based on powerful predictive and statistical models and rich customer profiles.
With the addition of Acqueon Engagement, Cisco customers can:
- Dramatically increase outbound contact rates by reaching customers and prospects how and when they want to be reached.
- Combine contact center and enterprise data (CRM, ERP, help desk, marketing, sales) to uncover buying propensity and preferred communication channel intelligence.
- Reach the right person, with the right information, via the right channel, at the right time by employing data science, machine learning, and AI technologies.
“We are going through exciting times. The Customer Experience imperative is having enterprises across all industries recognize the strategic importance of engaging customers more intelligently. This milestone together with Cisco reflects the growth we are enjoying and the market momentum for analytics and data-driven outbound solutions.”
– Ashish Koul, CEO, Acqueon Technologies Inc.
Acqueon’s Conversational Intelligence platform enables proactive revenue generation and service for customer-centric companies by orchestrating omni-channel campaigns across voice, messaging & email channels. The platform, Acqueon Engagement Cloud, offers an advanced Campaign Manager powered by deep Conversational Intelligence capabilities and a rich Customer Engagement Data Platform. Using statistical and predictive models, as well as intelligent workflows, Acqueon helps enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200+ customers and 110,000 agents, across industries, to increase sales, drive proactive service, improve collections, and establish customer loyalty. For more information, go to https://www.acqueon.com or follow us at https://www.linkedin.com/company/acqueon