Acqueon, a leading AI-based conversational engagement software company, announced that its entire conversational engagement portfolio is now available through the Cisco SolutionsPlus program. SolutionsPlus is the Cisco flagship program for providing complete solutions that can be ordered from a single source. Acqueon was selected in 2017 to participate in the program with its campaign management software, Acqueon Engagement and its CRM connectors, Acqueon Desktop. With the listing of the full suite, Cisco customers and partners can also order Acqueon Analytics including its management modules from the Cisco Global Price List.
Acqueon Conversational Engagement is an integrated suite adding three critical capabilities to Cisco contact center platforms:
- omnichannel campaign management with Acqueon Engagement
- CRM integration for blended environments with Acqueon Desktop
- consolidated contact center and business analytics with Acqueon Analytics
The software supports all Cisco contact center solutions, on-premises and in the cloud, and can be licensed perpetually or subscribed to using terms similar to Cisco Flex.
The latest release of the software leverages the Acqueon IQ platform that turns the suite into a system of intelligence for customer engagement by:
- consolidating data from multiple sources,
- assembling rich customer profiles, and
- driving next best actions with powerful statistical and predictive models.
“This addition marks another important milestone in our relationship with Cisco. We can now better serve the growing customer demand to maximize the potential of every conversation by layering conversational engagement intelligence on top of contact center platforms.”
– Ashish Koul, CEO , Acqueon Technologies Inc.
Acqueon’s Conversational Intelligence platform enables proactive revenue generation and service for customer-centric companies by orchestrating omni-channel campaigns across voice, messaging & email channels. The platform, Acqueon Engagement Cloud, offers an advanced Campaign Manager powered by deep Conversational Intelligence capabilities and a rich Customer Engagement Data Platform. Using statistical and predictive models, as well as intelligent workflows, Acqueon helps enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200+ customers and 110,000 agents, across industries, to increase sales, drive proactive service, improve collections, and establish customer loyalty. For more information, go to https://www.acqueon.com or follow us at https://www.linkedin.com/company/acqueon