Acqueon Technologies Inc., a leader in delivering AI powered proactive customer experiences, unveiled a suite of products today that are engineered to drive effortless experience for both contact center agents and customers, at the Cisco’s Customer Journey Sales Summit, in New Orleans.

  • Acqueon Lynx: CRM-CTI Connectors for Salesforce, MS Dynamics and ServiceNow
  • Acqueon Insights: Customer Journey Analytics
  • Acqueon Command Center: Intelligence Platform to manage contact center platform performance on-the-go
  • Acqueon Admin Console: Unified administration portal for contact centers and unified communications

Acqueon Lynx is a suite of CRM-CTI connectors that eliminate the need for expensive data integration projects with prebuilt connectors for all major CRM players such as Salesforce, MS Dynamics and ServiceNow. Acqueon Lynx drives smarter interactions by offering contextual information to contact center agents about customers at the right time so that the experience is seamless for both.

Acqueon Insights integrates cross-channel data, analyzes key business metrics and helps enterprises to identify customer journey trends and patterns. Designed while keeping the needs of non-technical users, Acqueon Insights offers a simple GUI and advanced visualization to slice and dice data, perform root-cause of analysis and assess contact center performance in real-time. Next best action based engagement AI modules help bring predictive actionability in the hands of the Customer Service executives

Acqueon Command Center is an intelligence platform that simplifies collaboration and contact centers infrastructure management. With 24×7 control and access across multiple devices, Acqueon command center averts operational hurdles and expensive outages.

Acqueon Admin Console is a unified administration portal to manage and administer all major components of their contact center and unified communications without technical skills. With a simplified, browser-based and business user-friendly administration console, it is a one-stop interface to manage teams, reskill agents, queues, and manage configurations without involving an IT expert

“The Cisco Customer Journey Solutions Sales Summit brings together thought leaders, product and industry experts, from the customer experience industry and provides two amazing days of knowledge sharing, networking, and fun. We are excited to launch our new suite of proactive engagement products at this summit.

In today’s digital ecosystem, driving effortless customer and agent experience is crucial for enterprises. Our new products empower enterprises – of all sizes – to create effortless customer journeys and provide immediate & measurable business outcomes”

– Ashish Koul, President, Acqueon Technologies Inc.

About Acqueon

Acqueon’s Conversational Intelligence platform enables proactive revenue generation and service for customer-centric companies by orchestrating omni-channel campaigns across voice, messaging & email channels. The platform, Acqueon Engagement Cloud, offers an advanced Campaign Manager powered by deep Conversational Intelligence capabilities and a rich Customer Engagement Data Platform. Using statistical and predictive models, as well as intelligent workflows, Acqueon helps enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200+ customers and 110,000 agents, across industries, to increase sales, drive proactive service, improve collections, and establish customer loyalty. For more information, go to or follow us at