Acqueon Revenue Execution Platform for Cisco Webex Contact Center
Bring omnichannel campaign management and outbound customer engagement to Cisco Webex Contact Center with a seamless transition to the cloud. Easily support sales, proactive service, collections, and patient engagement on Cisco communication platforms with Acqueon. Find us on the Webex App Hub today.
Empower Outbound Cisco Contact Center Agents
Revolutionize your customers’ contact center with Acqueon Workspace. Deliver a unified agent experience with seamless CRM and EHR integration, flexible deployment, and powerful outbound tools. Empower your clients’ agents with a rich feature set including intelligent call routing, screen pops, and advanced analytics. Drive customer satisfaction, increase efficiency, and boost revenue.
Easily Create Cisco Campaigns
Transform proactive consumer engagement with Acqueon’s advanced campaign manager. Maximize contact rates by reaching customers on their preferred channel, at the optimal time. Leverage full dialing options—Preview, Progressive, Predictive, and Agentless—to optimize live agent, agent-assisted, and automated campaigns. Connect seamlessly to your data sources, including CRMs, EHRs, and custom applications, with native integrations and APIs.
Handle After-Call Work in Seconds with Call Summarization
Boost Sales and Collections agent efficiency and customer satisfaction with Acqueon Summarize. Automatically generate post-call notes, reduce agent workloads, and improve customer satisfaction. Gain valuable call insights for effective coaching and performance management. Seamlessly integrated with Cisco Contact Center platforms, Acqueon Summarize streamlines outbound Cisco Contact Center operations and enhances the overall customer experience.
Elevate Cisco Contact Center Performance with AI-Powered Coaching
Our AI-powered platform analyzes 100% of enterprise data to deliver personalized coaching and tailored employee recognition, driving employee engagement, improving contact center efficiency, and delivering measurable ROI. Acqueon Coaching learns with every call and coaches agents based on insights from top performers, so everyone can replicate their success—and have fun while doing it with incentives and games.
Transform Patient Engagement with Acqueon Patient Assist
Help your customers deliver exceptional patient experiences and improve operational efficiency. Acqueon Patient Assist provides a comprehensive, personalized, and compliant solution that spans the entire patient journey, from pre-appointment to post-discharge. Our solution empowers agents and clinicians to schedule appointments, send automated reminders, and manage care plans, all within a single, unified platform.
See what Acqueon can do for your Cisco customers. Request discovery and a demo today.