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Acqueon Lynx for NICE inContact

CRM-CTI connector for NICE inContact with integration to Salesforce, MS Dynamics and ServiceNow

Lack of seamless integration with business-critical

applications puts agents under pressure

  • Contact center applications operate in silos

  • Customer data cannot be accessed during the call

  • Agents switch screens to infer interaction history

With Acqueon Lynx, you can improve agent performance instantly

  • Single Sign-on

  • Call control within CRM

  • Omni-Channel ready

  • Contextual pop-ups

  • Synchronized wrap-up

  • Click-to-call

  • CTI Tool Bar

  • Inbound Features

  • Wrap-up codes

Acqueon Lynx offers agents

a 360-degree view of the customers to make every interaction count

  • Handle all interactions; manage agent state and operate within the CRM
  • Gain a blended environment for inbound and outbound
  • Address customer needs based on contextual information

Acqueon Lynx seamlessly integrates NICE inContact with all the leading CRMs

  • CRM CTI connector for Salesforce

  • CRM CTI connector for ServiceNow

  • CRM CTI connector for MS Dynamics

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