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AcqueonInsights

Enterprise BI yet custom-built for the contact center

Decision-making is hard

when stifled with mammoth amounts of data.

  • Large, complex spreadsheets, prone to errors

  • Disparate view of data from channel applications

  • Unable to report bottlenecks in real-time

But data has all the answers - if you know what you are looking for.

With Acqueon Insights,

unearth multi-channel analytics at the right time

  • Unifies channel data into one view, reducing manual effort by over 60%
  • Offers advanced visualization and a graphical interface for business users

How can you benefit from it?

  • Real-time insights for faster, data-based decisions

  • Assess and streamline operational performance

  • Interact with data, identify trends and patterns

  • Analyze customer effort scores to improve satisfaction levels

What makes Acqueon Insights unique?

  • Native integration with Cisco CC and UC applications

  • Remote and web-based - anywhere, anytime access

  • Agile and simple; designed for non-technical users

  • Secure, scalable, and adaptive to any business need

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Transform multi-channel data into actionable insights

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